Question 1

What types of documents or materials can be shredded?

Accepted Answer

We are certified and can shred paper documents, file folders, envelopes, cardboard as well as Hard Drives, any type of media, and product destruction.

Question 2

Do you offer both on-site and off-site shredding services?

Accepted Answer

Yes, we offer both on-site shredding, where our mobile shredding truck comes to your location, and off-site shredding at our secure facility.

Question 3

How do you ensure the security of our documents during shredding?

Accepted Answer

We are NAID AAA certified and follow strict chain-of-custody protocols.  We employ background-checked and trained personnel. Our shredding equipment is also state-of-the-art and meets industry standards for security.

Question 4

What certifications do your shredding services hold?

Accepted Answer

We are certified by the National Association for Information Destruction (NAID) and adhere to the guidelines laid out for our company.  We are subject to random spot checks at any time.

Question 5

Can you provide a certificate of destruction after shredding?

Accepted Answer

Yes, we provide a Certificate of Destruction after every shredding service, ensuring compliance with privacy regulations.

Question 6

Do you offer recurring shredding services for businesses?

Accepted Answer

Yes, we offer scheduled shredding services on a recurring basis to accommodate your business needs.

Question 7

What is the process for scheduling a shredding service?

Accepted Answer

Simply contact us via telephone or go to our website and click “Request a Quote” to request a quote schedule service. We will work with you to find the best time and frequency for your shredding needs.

Question 8

Are your shredding services compliant with privacy regulations?

Accepted Answer

Yes, our shredding services comply with federal and state privacy regulations, including HIPAA, FACTA, and GLBA.

Question 9

How do you handle the disposal of shredded materials?

Accepted Answer

We responsibly recycle all shredded materials to minimize environmental impact.

Question 10

Is there a minimum or maximum quantity of documents for shredding?

Accepted Answer

We can accommodate shredding jobs of any size, from one box to large-scale purges.

Question 11

Can you shred other items besides paper, such as hard drives or electronic media?

Accepted Answer

Yes, we offer shredding services for a variety of materials, including hard drives, CDs, DVDs, and other electronic media.

Question 12

Do you provide shredding bins or containers for our office?

Accepted Answer

Yes, we offer secure shredding bins and containers for your office to store documents awaiting shredding securely.

Question 13

What happens to the shredded materials after they are collected?

Accepted Answer

The shredded materials are securely transported to our facility for recycling.

Question 14

How often should businesses schedule shredding services?

Accepted Answer

The frequency of shredding services depends on your business's document disposal needs. We can work with you to establish a schedule that meets your requirements.

Question 15

Are there any restrictions on what can be shredded?

Accepted Answer

We can shred most paper-based materials, but we do not shred hazardous materials, such as chemicals or flammable items or medical waste.

Question 16

Can you accommodate urgent shredding requests?

Accepted Answer

Yes, we offer emergency shredding services for urgent shredding needs.

Question 17

What are the benefits of using professional shredding services over in-house shredders?

Accepted Answer

Professional shredding services offer increased security, compliance with regulations, and convenience compared to in-house shredding.

Question 18

Do you offer shredding services for residential customers?

Accepted Answer

Yes, we offer shredding services for both residential and commercial customers. We can pick your documents up at your location, or we offer drop-off services at our Shredding Plant in Jenison.

Question 19

How do you handle sensitive or confidential documents during shredding?

Accepted Answer

We handle sensitive documents with the utmost care and ensure their secure destruction through our shredding process.

Question 20

What measures do you take to ensure environmentally responsible disposal of shredded materials?

Accepted Answer

We partner with certified recycling facilities to ensure that shredded materials are responsibly recycled and processed in an environmentally friendly manner.

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